Kudos Casino Privacy Policy

This Privacy Policy explains how Kudos Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use our gaming services, contact our support team, or otherwise interact with us. It is intended to help you understand our privacy practices before you use the platform.

Kudos Casino is committed to handling personal information responsibly and transparently. Our services are intended for individuals aged 18 or older, and we may process information needed to verify age, protect accounts, support secure gaming, and meet applicable operational obligations.

Information We Collect

We collect information that you provide directly, information generated when you use the website, and information received from selected third parties where appropriate. The categories of information may include:

• Identity details, such as your name, date of birth, and other information used to establish that you meet the minimum age requirement.
• Contact details, including your email address, telephone number, and account communication preferences.
• Account information, such as login credentials, account identifiers, preferences, transaction history, and records of deposits, withdrawals, bonuses, and gameplay.
• Payment information, including payment method details, transaction references, billing information, and information needed to process or verify payments. Full payment card details may be handled by payment providers rather than stored directly by Kudos Casino.
• Verification information, which may include documents or other data requested to confirm identity, address, source of funds, or account ownership.
• Technical information, including IP address, browser type, device details, operating system, language settings, approximate location, and information about how you interact with our website.
• Communications, including messages sent to customer support, responses to surveys, complaints, account requests, and feedback.

You may choose not to provide certain information, but doing so may prevent us from opening an account, processing a transaction, responding to a request, or providing particular features.

How We Use Information

Kudos Casino uses personal information for clearly defined business and service purposes. Depending on the circumstances, we may use it to:

• Create, administer, and maintain your casino account.
• Confirm your age, identity, and eligibility to use the platform.
• Process deposits, withdrawals, prizes, and other account transactions.
• Provide customer support and respond to questions, disputes, and requests.
• Personalize website content, account settings, and service communications.
• Monitor gameplay, transactions, and account activity for security, fraud prevention, and misuse detection.
• Maintain platform functionality, troubleshoot technical issues, and improve our products.
• Send service messages, including account notices, security alerts, transaction confirmations, and changes to our terms or policies.
• Send promotional communications where permitted and in accordance with your communication preferences.
• Establish, exercise, or defend legal claims and protect the rights, property, and safety of Kudos Casino, our users, and others.

We do not use personal information for purposes that are materially incompatible with the reason it was collected without taking appropriate steps to provide notice or obtain any required permission.

Cookies and Similar Technologies

Kudos Casino uses cookies, pixels, local storage, and related technologies to operate and improve the website. These technologies may remember your login session, maintain security settings, record language or display preferences, and help us understand how visitors use the platform.

Some technologies are essential for core functions and cannot be disabled through ordinary website settings. Other technologies may support analytics, performance measurement, personalization, or promotional activity. Where available, you can manage optional cookies through your browser settings or the cookie controls presented on the website. Disabling certain technologies may affect website performance or limit access to some features.

Data Sharing

We may share personal information with trusted recipients when this is necessary to operate Kudos Casino, provide requested services, or protect users and the platform. Recipients may include:

• Payment processors, financial institutions, and transaction service providers.
• Identity, age, fraud prevention, security, and verification providers.
• Technology, hosting, customer support, analytics, communications, and maintenance providers.
• Professional advisers, auditors, insurers, and legal or regulatory representatives where appropriate.
• Corporate entities involved in a business transaction, restructuring, financing, sale, or transfer of relevant assets.
• Public authorities, courts, or other parties when disclosure is required or reasonably necessary to comply with a lawful request or protect rights and safety.

Service providers are expected to process information only for authorized purposes and to apply suitable safeguards. We do not disclose personal information to unrelated third parties for their independent marketing without an appropriate basis or your permission where permission is required.

Data Security

We use administrative, technical, and organizational measures designed to reduce the risk of unauthorized access, alteration, loss, misuse, or disclosure. These measures may include access controls, account authentication, monitoring, encryption or secure transmission methods, staff procedures, and vendor due diligence.

No website, online transaction, or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device, and notifying us promptly if you suspect unauthorized account activity. We will assess suspected incidents and take reasonable steps to contain and address them.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including account administration, customer support, dispute resolution, security monitoring, financial reconciliation, and the establishment or defence of legal claims.

Retention periods may vary according to the type and sensitivity of information, whether your account remains active, the nature of a transaction or investigation, and any applicable recordkeeping expectations. When information is no longer required, we may securely delete it, anonymize it, or place it beyond active use until deletion is practical.

Your Rights

Depending on your circumstances and applicable privacy rules, you may have rights concerning your personal information. These may include the right to:

• Request access to personal information held about you.
• Ask that inaccurate, incomplete, or outdated information be corrected.
• Request deletion of information where there is no continuing need or lawful reason to retain it.
• Object to or request limits on certain processing activities.
• Withdraw consent where processing depends on consent, without affecting earlier processing.
• Request a copy of certain information in a usable format where that right applies.
• Opt out of promotional communications by using the unsubscribe instructions provided or by adjusting account preferences.

These rights may be subject to exceptions, verification requirements, and legitimate reasons for retaining or processing information. We may ask for information necessary to confirm your identity before completing a request. If you believe your privacy concern has not been addressed, you may also have the option to contact an appropriate privacy authority or other responsible body.

Third-Party Services

The Kudos Casino website may contain links, integrations, or features operated by third parties. These may include payment services, identity verification tools, customer communication systems, analytics providers, social media features, or advertising platforms. When you use a third-party service, that provider may collect information under its own privacy notice and terms.

We encourage you to review the privacy information of any external service before submitting personal data or completing a transaction through it. This Policy applies to information handled by Kudos Casino and does not control the independent privacy practices of third-party websites or applications.

International Transfers

Some service providers or business partners may process information in countries outside Canada or outside the location where you access our services. In such cases, information may be subject to the laws of the country where it is processed, which may provide protections different from those in your home jurisdiction.

Where personal information is transferred internationally, we take reasonable steps to assess the recipient, use contractual or other safeguards where appropriate, and maintain protections consistent with the purpose of the transfer. Information may also be disclosed across borders where necessary to provide a service, complete a payment, investigate suspicious activity, or respond to a lawful request.

Policy Updates

We may revise this Privacy Policy when our services, technologies, business processes, or privacy practices change. The updated version will be made available on the website with a revised effective date where appropriate. Changes will apply from the date they are posted unless a different date is stated.

We recommend reviewing this page periodically. If an update materially affects how we use personal information, we may provide additional notice through the website, by email, or through another suitable communication channel.

Contact Information

If you have a question about this Privacy Policy, want to exercise a privacy right, or need assistance with a personal information request, please contact Kudos Casino at [email protected]. Please include enough information for us to understand your request, but do not send unnecessary payment details or account passwords.

We will review privacy enquiries and may request further information to verify your identity and protect your account. Our response time may depend on the nature and complexity of the request, the information involved, and any applicable exceptions or obligations.

Last updated: 9 September 2026